Home Energy Compass is a free information website operated with 4shore Solar. This policy explains what we collect when you use this site and how we use it.
Who this policy covers
Home Energy Compass is operated by McElroy Family Pty Ltd trading as 4shore Solar (we, us or our). If you request a guide, proposal, second opinion or solar health check, your enquiry is handled by 4shore Solar.
What we collect
Depending on how you use the site, we may collect your name, email address, phone number, suburb, household and electricity-use information, existing solar details, preferred contact time and the contents of your enquiry. We may also receive basic technical and usage information through website, analytics and advertising tools.
Why we collect it
We use this information to provide the free guide, respond to your request, prepare or discuss a proposal, arrange a health check or second opinion, maintain our lead records, improve the site and measure advertising performance. We may send relevant follow-up information or marketing where permitted by law; you can unsubscribe at any time.
Where it is kept and who receives it
Enquiries are sent to the 4shore Solar team and guide or enquiry details may be kept in Mailchimp and other service providers that help us run the website, communicate with customers and measure advertising. Some providers may store or process information outside Australia. We do not sell personal information to unrelated third parties.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep it only for as long as reasonably needed for the purposes above, business records and legal obligations, then delete or de-identify it where appropriate.
Access, correction and complaints
You can ask to access or correct personal information we hold about you, or make a privacy complaint, by emailing info@4shore.com.au. Please include enough detail for us to identify your request. We will respond within a reasonable time. If you are unhappy with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy as our services or information-handling practices change. The current version will always be available on this page.